Factory Optical in Regina, SK Open now

Reviews about Factory Optical

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  2020-02-15, by Taylor Walker
  Horrible service. The lady did not know what she was talking about. I was told there was no size smaller. That the glasses I had picked were the smallest. I bought them not knowing that they weren't the smaller size. I had thought these were the smallest size. I then went to the EYES on Hamilton, where they had the smaller size and much better service, plus a cheaper price for the same pair. I went back to this Factory Optical no less than an hour later, where I was wanting to return the glasses and was denied. She then told me that I couldn't return them, there was no refund and that she would have the size I need on Monday. Mind you, the lady in the back room was the one who seemed mad. I guess they really needed the sale. DO NOT RECOMMEND THIS LOCATION. HORRIBLE SERVICE AND THEY NEED TO BE MORE CLEAR ON THEIR POLICIES. No where did it say on my receipt that my glasses could not be refunded. Just go anywhere else.